Effective Date: 25th September 2024
Introduction
LIVING NATURE WELLNESS CIC (“we”, “our”, “us”) are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website [www.livingnatureuk.org] (the “Website”), as well as your rights regarding your personal data.
1. Information We Collect
We collect several types of information to provide and improve our services:
a. Information You Provide:
- Account Information: When you create an account or place an order on our Website (using WooCommerce), we collect your name, email address, shipping and billing address, and payment information.
- Forms: If you fill out a form on our Website (Google Forms), we collect the information you submit, including your name, email address, and any other information requested by the form.
b. Information Automatically Collected:
- Google Analytics: We use Google Analytics to track how users interact with our Website. This may include your IP address, device type, browser type, referral source, pages visited, and the time spent on each page.
- Google Maps: When you use the map services on our Website, Google Maps may collect data such as your IP address and location.
c. Payment Information:
- Mollie Payments: When you make a payment, we process your payment information through Mollie. Mollie collects your payment details, such as credit card information, bank account details, and payment transaction data. Please refer to Mollie’s privacy policy for more information on how they handle your data.
2. How We Use Your Information
We use your data for the following purposes:
- Order Fulfillment: To process and deliver your orders, and manage your customer account.
- Customer Support: To provide support, respond to your inquiries, and address any issues related to your orders.
- Website Improvement: To analyse how our Website is used and improve the overall user experience.
- Marketing: With your consent, we may send you promotional emails or newsletters.
- Payments: To process payments securely through Mollie.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Service Providers: We may share your information with third-party service providers (e.g., Google Maps, WooCommerce, Mollie) who help us with services like payment processing, order fulfillment, and website analytics.
- Legal Obligations: We may disclose your information if required by law or to protect our rights, property, or the safety of others.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and personalize your experience on the Website.
- Track usage of the Website through Google Analytics.
You can manage your cookie preferences through your browser settings. For more details, please see our [Cookie Policy].
5. Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccuracies in your personal data.
- Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
- Objection: Object to the processing of your data for direct marketing purposes.
- Data Portability: Request that we transfer your data to another provider.
To exercise your rights, please contact us at hello@livingnatureuk.org.
7. Third-Party Links
Our Website may contain links to other websites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before submitting any personal data.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: hello@livingnatureuk.org